Recently in Personal Category

Writing While on Vacation

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It is about 24 hours into being on my first real vacation in three years.

I have been writing on my laptop for about four straight hours: emails; creating a quote for an RFP; our internal case system; copy for the new digeratius.com website.

I should really try to take a vacation.

Vacation

July 2005 found me marrying the love of my life and best friend, Shana Meaney, and honeymooning in Cannon Beach, Oregon.

Three years later and I still have really to take any kind of vacation. Working for yourself, and growing a small business, does not leave a lot opportunity to visit far away places for rest and relaxation.

But... things have been going quite well in the office and the opportunity presents itself to visit the beach again for a couple of days. With my parents-in-law.

Selling a House

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So I'm sitting here waiting at my open house for people to show up. I have been thinking about things you can do to get your house sold... Disassociate Yourself With Your Home.
  • Say to yourself, "This is not my home; it is a house -- a product to be sold much like a box of cereal on the grocery store shelf.
  • Make the mental decision to "let go" of your emotions and focus on the fact that soon this house will no longer be yours.
  • Picture yourself handing over the keys and envelopes containing appliance warranties to the new owners!
  • Say goodbye to every room.
  • Don't look backwards -- look toward the future.
De-Personalize. Pack up those personal photographs and family heirlooms. Buyers can't see past personal artifacts, and you don't want them to be distracted. You want buyers to imagine their own photos on the walls, and they can't do that if yours are there! You don't want to make any buyer ask, "I wonder what kind of people live in this home?" You want buyers to say, "I can see myself living here." De-Clutter! People collect an amazing quantity of junk. Consider this: if you haven't used it in over a year, you probably don't need it.
  • If you don't need it, why not donate it or throw it away?
  • Remove all books from bookcases.
  • Pack up those knickknacks.
  • Clean off everything on kitchen counters.
  • Put essential items used daily in a small box that can be stored in a closet when not in use.
  • Think of this process as a head-start on the packing you will eventually need to do anyway.
Rearrange Bedroom Closets and Kitchen Cabinets. Buyers love to snoop and will open closet and cabinet doors. Think of the message it sends if items fall out! Now imagine what a buyer believes about you if she sees everything organized. It says you probably take good care of the rest of the house as well. This means:
  • Alphabetize spice jars.
  • Neatly stack dishes.
  • Turn coffee cup handles facing the same way.
  • Hang shirts together, buttoned and facing the same direction.
  • Line up shoes.
Rent a Storage Unit. Almost every home shows better with less furniture. Remove pieces of furniture that block or hamper paths and walkways and put them in storage. Since your bookcases are now empty, store them. Remove extra leaves from your dining room table to make the room appear larger. Leave just enough furniture in each room to showcase the room's purpose and plenty of room to move around. You don't want buyers scratching their heads and saying, "What is this room used for?" Remove/Replace Favorite Items. If you want to take window coverings, built-in appliances or fixtures with you, remove them now. If the chandelier in the dining room once belonged to your great grandmother, take it down. If a buyer never sees it, she won't want it. Once you tell a buyer she can't have an item, she will covet it, and it could blow your deal. Pack those items and replace them, if necessary. Make Minor Repairs.
  • Replace cracked floor or counter tiles.
  • Patch holes in walls.
  • Fix leaky faucets.
  • Fix doors that don't close properly and kitchen drawers that jam.
  • Consider painting your walls neutral colors, especially if you have grown accustomed to purple or pink walls. (Don't give buyers any reason to remember your home as "the house with the orange bathroom.")
  • Replace burned-out light bulbs.
  • If you've considered replacing a worn bedspread, do so now!
Make the House Sparkle!
  • Wash windows inside and out.
  • Rent a pressure washer and spray down sidewalks and exterior.
  • Clean out cobwebs.
  • Re-caulk tubs, showers and sinks.
  • Polish chrome faucets and mirrors.
  • Clean out the refrigerator.
  • Vacuum daily.
  • Wax floors.
  • Dust furniture, ceiling fan blades and light fixtures.
  • Bleach dingy grout.
  • Replace worn rugs.
  • Hang up fresh towels.
  • Bathroom towels look great fastened with ribbon and bows.
  • Clean and air out any musty smelling areas. Odors are a no-no.
Scrutinize.
  • Go outside and open your front door. Stand there. Do you want to go inside? Does the house welcome you?
  • Linger in the doorway of every single room and imagine how your house will look to a buyer.
  • Examine carefully how furniture is arranged and move pieces around until it makes sense.
  • Make sure window coverings hang level.
  • Tune in to the room's statement and its emotional pull. Does it have impact and pizzazz?
  • Does it look like nobody lives in this house? You're almost finished.
Check Curb Appeal. If a buyer won't get out of her agent's car because she doesn't like the exterior of your home, you'll never get her inside.
  • Keep the sidewalks cleared.
  • Mow the lawn.
  • Paint faded window trim.
  • Plant yellow flowers or group flower pots together. Yellow evokes a buying emotion. Marigolds are inexpensive.
  • Trim your bushes.
  • Make sure visitors can clearly read your house number.
I think that is good enough for now.

Thanksmas 2006 Roundup

We had Erik, Blake, Matt & Tonya, Sarah (but no Josh), Dani (but no Nick), Steph, Shana & moi. It was a wonderful evening, and something we both needed. A chance to strengthen friendships less traveled, share stories, and eat good food. I think we succeeded on all counts. Steph We've got Steph with her tongue. Danielle Danielle was sick, but feeling better. Sarah Sarah didn't have Josh but was Jolly none-the-less [squawk squawk motherfucker]. Tonya Tonya & Matt had fun too, but he unfortunately only has two weeks off from his schooling during the break.

Thanksmas 2006

Later on tonight I will be joining with ten other people to celebrate Thanksmas 2006. Thanksmas is our first-ever-annual-inbetween-Thanksgiving-and-Christmas holiday for our little group of friends that cannot spend the real aforementioned holidays together because they have family obligations. Hopefully it will be the beginning of a great new tradition for us. However, it does make me wonder: what can we do to balance the pressures of family with friends as a certified grown-up? As a genuine contributing member of society, a grown up, a twentysomething with spouse, new demands are constantly being placed on our already precious time. The need exists for balancing our private time with family time and friend time, all separate from work time. The past four months have brought changes to the dynamic of my daily life: Shana and I had been fairly sedentary with our after-work time. We saw friends anywhere between one and four times a month; now we barely spend two nights at home a night due to friends coming back into our routine. I started employing one of Shana's friends, a bright girl named Stephanie, and now I spend more than 60 hours a week with her. And because she is coming out of her shell after a failed relationship, we are spending more and more time at hot spots around town. My exercise regiment has since vanished (I got in my first 30 minutes in the last five weeks this afternoon); I've put on weight; constantly felt crammed for time; and the toll has been even harder on my wife. But events like tonight should help alleviate some of our concerns. We're likely to have a better time tonight with a larger group, still feel relaxed in someone's home, and be able to get home at a reasonable hour. One of my primary joys in life is social interaction: I discovered sometime in college that I enjoy it far more than I should. Being able to control, and enjoy, the time we spend together and with others is an important skill as we grow older together.

"Happy to Assist You"

After reading this post at the The Big Act blog run by SproutIt, I thought about the power of positive customer experiences in changing mindsets. A good customer experience can greatly influence future purchase decisions and affection for the brand. We've all seen the situation before. A program, website, or service isn't working as expected. Most people ignore them and keep going, either due to perception concerning information technology (unable to see when something has failed) or knowledge of said failure. But there are instances of a user wanting to provide feedback, and confirm with an authority that something isn't working right. So they send email, like we did to the Comcast Help Department. Now, if I were a major national corporation like Comcast, I would attempt to respond to such inquiries with the necessary due diligence. And being a business owner myself, I understand the multiple pressures put upon such 'costly' customer interactions that generate no revenue; human capital, telephone, quotas, managers, reviews, and projections directly impact the service department of a larger organization. Here is my original email to Comcast:
Hi. We've sent some emails from our business domains today (kreptonic.net & mclcomp.com) to Comcast addresses (xxx@comcast.net). Unfortunately, every email we have sent to a Comcast address has bounced with a server error describing, "Unable to connect to remote mail server." Our emails contain no attachments, are basic text emails with no HTML, and are sent individually (not batched or multiaddresses) We are located in Portland, OR and access the Internet over a multihomed DS3 provided by Broadwing & Qwest. [removed info about IPs] We are able to send email to other domains and providers, all of which work fine. Can you tell me anything about this issue? Thanks!
The above email was based on a calculated notion that our email would likely go to a tier 1 Customer Suppport Representative. By providing the additional connection details and a description of our setup I hoped we might have our email forwarded to a tier 2 or 3 CSR. I was extremely pleased to see an email stating they had received our message and would be contacting us today (note: it was an obvious system generated response). And sadly, the email I received three minutes later was a copy-and-paste job.
Dear , Thank you for contacting us regarding your Comcast High Speed Internet service. I understand you are experiencing difficulties with your Comcast Service. I will be more than happy to assist you with this matter. However, I need a more detailed description of the issue you are facing to do so. Please respond to this e-mail and provide a detailed description of what is happening. Please review the questions below, and provide as much information as possible so I will be better able assist you: 1. What were you attempting to do when you received the error? 2. If there is an error message, what is it? We don't always need every word; however being specific helps us tremendously. 3. What program and version are you using? Internet Explorer? Outlook Express? What Operating System? Windows 98? XP? Macintosh? 4. Has this issue happened before? Are other programs affected? Are all web pages affected or just some of them? 5. Did you recently install any new programs, or plug-ins? Have you recently changed your hardware, or software preferences? Even a seemingly minor change on your computer, or with some of your software could directly affect your ability to get online or access your e-mail. Thank you for your patience. I know your time is important. If you would prefer to address this issue in a real-time format you can chat with one of our Online Customer Support Specialists 24 hour a day, 7 days a week at http://www.comcastsupport.com/sdcuser/asp/default.asp We value your business. Thank you for choosing Comcast.
The 'experience' gained when people communicate with a brand directly informs their current and future behaviors. Such an experience with Comcast informs me to not utilize their email service should I ever have the opportunity, as they would be unable to help me should I ever have a problem.

They Said It Takes Work

One of the greatest joys in life is finding another human being you can enjoy day-in and day-out; 24/7/365. Someone whose opinion you respect and feelings you vow to protect. A person with whom you can laugh, joke, poke, and molest without incident. Who has similar interests, world views, and beliefs (political, social, spiritual, otherwise) and can carry on a conversation without resorting to dirty linguistic tricks to win an argument or defeat another point-of-view. And who likes spending time with your family and friends, and is soon considered to be a family-member or friend of the friends.

My wife, Shana Lynn Meaney Ruess, is just such a person. For me.

To Quote Evan and Jaron...

Would you look at her as she looks at me
She's got me thinkin about her constantly
But she don't know how I feel
And as she carries on without a doubt
I wonder if she's figured out
I'm crazy for this girl
Smashing good times, eh! -----

Doobie

This web site is pretty damn cool.
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Diggity?